Our Promise & Values

Our Promise 

Best care for everyone 

This is our promise to the Waitematā community and the standard for how we work together.

• Regardless of whether we work directly with patients/clients or support the work of the organisation in other ways, each of us makes an essential contribution to ensuring Waitematā DHB delivers the best care for every single patient/client using our services

Our Purpose

• Relieve suffering
• Promote wellness
• Prevent, cure and ameliorate ill health

Our Priorities 

• Patient experience 
• Better outcomes 

Our Values

Everyone matters

• Every single person matters, whether a patient / client, family member or a staff member

With compassion

• We see our work in health as a vocation and more than a job
• We are aware of the suffering of these entrusted to our care
• We are driven by a desire to relieve that suffering
• This philosophy drives our caring approach and means we will strive to do everything we can to relieve suffering and promote wellness

Connected

• We are connected with our community
• We need to be connected within our organisation – across disciplines and teams
• This is to ensure care is seamless and integrated to achieve the best possible health outcomes for our patients/clients and their families

Better, best, brilliant

• We seek continuous improvement in everything we do
• We will become the national leader in health care delivery