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Consumer Council

Te Whatu Ora - Waitematā works hard to provide the best possible patient experience to the many people who use our services.

Our Consumer Council was set-up to assist us in our ongoing drive for excellence – helping us focus on a patient and whānau-centred approach to everything that we do.

The Consumer Council provides a strong and viable voice for the community and consumers, working in partnership with the DHB on healthcare planning, quality improvements and service delivery.

Consumer Council members have varied backgrounds and areas of interest within the community including women's health, men’s health, child health, older persons health, disabilities, chronic conditions, mental health and addictions, LGBTI, Māori health, Pacific peoples’ health and Asian health.

Meeting 6 weekly, members are appointed for a fixed term (normally two years with the potential for reappointment up to a maximum of three terms).

Consumer Council Terms of Reference

The Te Whatu Ora - Waitematā Consumer Council works collaboratively with the Chief Executive, and Board to develop effective partnerships in the design, planning and delivery of high quality, safe and accessible health care services for the Waitematā community.

Read full terms of reference here

 Learn more about our Consumer Council members below

Lorelle George

Lorelle George

(Consumer Council Chair)

Lorelle George is an inaugural member of the Consumer Council who has lived on the North Shore for over 30 years. Lorelle holds a Bachelor of Social Science and a Post Graduate Certificate in Public Health. She has a broad interest in health promotion and community engagement, particularly as a Consumer Representative on North Shore Hospital projects. She is also a member of Age Concern Auckland’s Health Promotion Regional Advisory group and the Harbour Hospice Clinical Governance Group. Prior to her recent retirement, she was Health Promotion Manager at Comprehensive Care. She also served as a Health Voice Coordinator, Board Member and Chair for Health Link North as well as being a member of the Board of the North Shore Women’s Centre and Yes Disability.

Ngozi Penson

Ngozi Penson

(Consumer Council Deputy Chair)

Ngozi Penson was born in Nigeria and moved to the North Shore of Auckland in 1998. She has a strong link to the African community.  She has over two decades of experience as an entrepreneur starting and managing various businesses while participating and volunteering for community-led initiatives. Ngozi is passionate about empowering communities and creating opportunities for better engagement and participation especially around service delivery within the health and education sectors.  She serves on various Not-For-Profit and Advisory Boards promoting inclusive practices and better community engagement.  Ngozi is a certified Leadership Coach, Small Business and Project Management tutor and currently completing post-graduate studies in Applied Management.

Neli Alo

Neli Alo

Neli Alo is an inaugural member of the Consumer Council. He was born and raised in West Auckland. A graduate of University of Auckland, he also lived in Samoa where he graduated from Malua Theological College. Neli is a strong advocate for Pacific Health and is currently employed by Vaka Tautua, a national “by Pacific for Pacific” health and social service provider. Having served as a Youth Worker for many years, he is a National ambassador for the A-OK Suicide Prevention Programme. He enjoys supporting his three children while also serving as a co-founder of Legacy - a company that uses performing arts as a mechanism to raise mental health and suicide prevention awareness.

Insik Kim

Insik Kim

Insik Kim is an inaugural member of the Consumer Council. An Engineering Graduate from Seoul National University, he also served as a non-commissioned medical officer in Korea. He moved to New Zealand in 1994 and gained extensive experience working in community healthcare. Since becoming a Bowel Cancer survivor in 2006, Insik advocates for communities and NGOs and served as Community Engagement Coordinator for Waitematā DHB’s Bowel screening pilot program. A grandad of seven grandchildren, he also volunteers for the Citizen Advice Bureau and serves as a Consumer Representative for Waitakere Healthlink while pursuing his interests in photography, travel, writing and music.

Jeremiah Ramos

Jeremiah Ramos

Jeremiah “Ian” Ramos is an inaugural member of the Consumer Council. Ian was father to a medically-fragile child who passed away in December 2018. As a way to keep his son’s legacy alive, Ian immerses himself in the community as a health care supporter to the elderly, people with disabilities and to medically-fragile children. He spent five years accessing the services of Waitematā DHB and established a wealth of experience in health care services. He has strong connections with the Filipino community in the Waitematā area. Prior to working as a property broker, operating after-school care centres and operating a café, Ian was a creative professional who worked in the print and television graphics industries.

Ravi Reddy

Ravi Reddy

Dr Ravi Reddy is an inaugural member of the Consumer Council. He comes from Fiji but now calls West Auckland home. Ravi has worked for government and Crown agencies both here and overseas. He now works as a lecturer in the School of Population Health at the University of Auckland where he specialises in the areas of community health outcomes, access to health services as well as health promotion. Apart from his academic pursuits, Ravi has a keen interest in sports - especially rugby league.

Kaeti Rigarlsford

Kaeti Rigarlsford

Kaeti Rigarlsford is an inaugural member of the Consumer Council. Her passion for equality, equity and inclusion is driven by her experience of having had to rely on a wheelchair since she was 24-years-old. She has been working in the disability sector for more than 45 years, advocating for people with disabilities to be seen and treated as equal contributing members of society; promoting equal access to health care, employment and accommodation; and as promoting wellbeing - particularly for the elderly. Kaeti lives a healthy and active lifestyle and could well be the oldest female playing wheelchair basketball.

Vivien Verheijen

Vivien Verheijen

Dr Vivien Wei Verheijen is an inaugural member of the Consumer Council. Having migrated from China in 2002, she served at Shakti Women’s Refuge and Asian community services in the mental health sector and then worked as a Senior Diversity and Engagement Advisor at the Office of Ethnic Communities in the Department of Internal Affairs. Those roles supported her passion for women empowerment, community development and championing diversity and inclusion. Vivien is qualified in project management and strategic planning and has obtained a Masters in Social Policy from Massey University and a PhD in Public Policy from AUT. She currently works as a Senior Community Advisor at Waste Solutions, Auckland Council.

Samuel Cho

Samuel Cho

Samuel has always been passionate about supporting people and the community. With counselling and public health background, he has built working relationships with the broader community and key stakeholders in healthcare and social support services. He has been working for over two decades promoting health messages and supporting the community to develop their capacity and resilience, fostering inter-sectoral collaborative opportunities, advocating for inclusive and accessible service provision in public health.

Samuel has broad experience of participating in a range of governance and advisory roles at NGOs and government agencies. He leads a health promotion team at The Asian Network Inc and has been serving as an executive member for over a decade at Waitakere Health Link working in partnership with Waitematā DHB to bring the voice of the Waitakere community. 

Outside of work, he enjoys tramping with his wife and looks forward to the control of kauri dieback disease, so people can walk along the whole Waitakere range tracks again.

Rose Cosgrove

Rose Cosgrove

Te Whānau o Waipareira

Rose is a Contracts Lead at TWoW. They deliver a Whānau Ora approach where whānau are supported to identify their aspirations to improve their lives and build capacity to achieve their goals. Everyday challenges form the foundation for negotiations to procure funding that delivers better access and equity for all whānau, with a focus on Māori. Rose has delivered capability building, negotiations, governance and best practise models. As a member of the PSA Women’s Network, Rose actively contributed toward the “Living Wage” and the Domestic Violence Leave.

Over the last 3 years, Rose provided business support to over 1,000 businesses across the Pacific Islands to address the impact of COVID-19. During this time Rose also worked on the frontline delivering thousands of COVID-19 vaccinations to whānau in the West Auckland area.