North Shore (09) 486 8900
Waitakere (09) 839 0000

Where should you go?

The Emergency Department is for Emergencies only

Need HealthcareIf you are sick you need to know the right place to go. Follow the 1-2-3 rule

OneFamily Doctor (GP) / Pharmacy


Your doctor will be able to deal with most medical problems
If you don’t have a doctor -  
 call Healthline: 0800 611 116 or search for a GP in your area with Healthpoint

 Get treatment for common minor illness from community pharmacist

TwoAccident and Medical Clinic


For urgent, less serious health concerns when your doctor is closed

There are five after hours services as below:

Shorecare - Phone (09) 486 7777
Sovereign House
Smales Farm
Takapuna - Open: 24 hours, 7 days

Whitecross Glenfield - Phone (09) 444 4244 ext 1
436-440 Glenfield Road
Glenfield - Open: 8.00am to 10.00pm Monday - Sunday

Westcare Whitecross - Phone (09) 836 3336
131 Lincoln Road
Henderson - Open: 24 hours, 7 days

Kumeu, Huapai & Helensville
The doctors in these areas run an after-hours on call service
Please phone your doctor and you will be told how to reach the on call doctor

Coast to Coast Health Care is open to 8 p.m. every day
After 8.00pm there is a doctor on call who can be reached at Coast to Coast Health Care phone (09) 423 8086

ThreeHospital Emergency Department


Seriously unwell and need emergency care

Go to the hospital Emergency Department or call 111


  • If your child is unwell, it's always best to seek medical attention sooner, rather than later
  • Don't wait to see if their condition gets worse
  • You can also get medical advice from a professional person by ringing the free Healthline service on: 0800 611 116
  • Interpreters are available on this number Monday to Friday, 9.00am to 6.00pm

Healthline LogoUseful info

  • You will have to pay to see a doctor
  • If you are enrolled with a doctor, visits and medication are cheaper
  • Most doctors offer free treatment to children under thirteen
  • Take your Community Services Card with you
  • If your visit is due to an accident, tell the receptionist - this will make your visit cheaper
  • The Emergency Department is free only for emergency care to New Zealand residents
  • REMEMBER: The Emergency Department is for emergencies ONLY